Education
A registrar's office that answers right away
For universities, colleges and school networks. Students identify themselves with their student ID and handle bank slips, grades and certificates without waiting in line.
The problem
The registrar's line grows at the start of every term
- 01
Repeated requests
Duplicate bank slips, certificates and grade lookups keep the team busy all year.
- 02
Enrollment peaks
Re-enrollment, retaking courses and leaves of absence concentrate thousands of requests into a few days.
- 03
Service after hours
A student writes at night and gets a reply only the next day.
In practice
A duplicate boleto in one minute
The student enters the student ID in a secure form and the agent checks the account status.
Example College
virtual registrar
- I need a duplicate of the boleto (bank slip)
- Sure. Enter your student ID in the form I sent.
- • • • • • • • • • •
- Júlia, you have an overdue boleto from 10/05, for R$ 1,280.00. Do you want a new copy with today's date?
- yes
- boleto-outubro.pdfHere it is. It is due today.
What the agent executes
Registrar operations in the institution's systems
Duplicate boleto
With an updated date and the student's account status.
Grades and certificates
Grade lookup and issuing of enrollment certificates.
Course retakes and leaves of absence
Course registration and guidance on leave-of-absence deadlines.
Registrar appointments
A time slot booked for anything that requires an in-person visit.
Industry questions
Education and regulations
Does the agent answer questions about regulations?
Yes, using the knowledge base the institution publishes: calendar, deadlines and rules.
How does the student identify themselves?
With the student ID, entered in a secure form in the channel.
Does it handle the re-enrollment peak?
The same agent handles thousands of conversations at once; cases outside the script go to the team.
Next step
See the virtual registrar with your processes
Schedule a demo with your education use case.
- 01Chat with the assistant: it asks for your details and what you are looking for
- 02The sales team receives your contact right away
- 03Demo with your use case
- 04Proposal and start of the pilot with a controlled group of customers