Retail
Tracking, exchanges and returns resolved in the conversation
For store chains and e-commerce. The customer asks about the order, the agent checks the operation and resolves it without opening a ticket.
The problem
After-sales consumes customer service
- 01
Where is my order
The most common question arrives every day, and the answer is already in the system.
- 02
Exchanges and returns with friction
Each request takes several contacts before it becomes a pickup or a credit.
- 03
Campaign peaks
Promotional dates multiply the volume without increasing the team.
In practice
From the photo of the defect to an approved exchange
The customer sends a photo of the product. The agent checks the order and opens the exchange.
Example Store
verified customer
- it arrived like this, I want to exchange it
- I am sorry about that. I found order 48213, delivered 3 days ago. Can I open the exchange?
- yes, go ahead
- Exchange opened. The carrier picks it up tomorrow, between 9 AM and 6 PM. Case number T-77120.
What the agent executes
After-sales operations in the operation's systems
Order tracking
Status and delivery estimate in real time.
Exchanges and returns
Opens the request, schedules the pickup and issues the credit, according to the store policy.
Invoice copy
Sends the document in the conversation itself.
Hand off to the team
Cases outside the policy go to a person, with the summary.
Industry questions
Retail and integration
Does it integrate with the e-commerce platform we use?
The agent calls the operations in your systems' API. The demo shows the flow with your use case.
Who sets the exchange policy?
Your company. The rules stay in your systems, not in the AI.
Does it handle high-volume campaigns?
Yes. The same agent handles many conversations at once.
Next step
See an exchange resolved with your policy
Schedule a demo with your retail use case.
- 01Chat with the assistant: it asks for your details and what you are looking for
- 02The sales team receives your contact right away
- 03Demo with your use case
- 04Proposal and start of the pilot with a controlled group of customers