How this site handles your data

1. Who the controller is

ChatBank, responsible for the site omniagent.com.br, is the controller of the personal data described in this policy, under the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018). OmniAgent is a product of ChatBank.

2. What data we collect and why

Sales assistant and contact form. Name, company, email, mobile number and a description of what you want to automate, provided by you in the chat or in the form. Purpose: to answer your request and schedule the demo. Legal basis: preliminary procedures related to a contract, at your request (art. 7, V), and consent (art. 7, I) for the conversation with the assistant.

"Try it here" demo. The conversation with the fictional demo organization uses an anonymous identifier generated in your browser and the test student IDs published on the page. Do not enter real personal data in this demo. Conversations are used to operate and improve the demo.

Audience measurement. We use measurement without cookies and without individual identification (pages visited, source, device type, country). There is no cross-site tracking and no browsing profile.

Technical logs. IP address, date and time, and browser may be recorded by the hosting provider for security and failure diagnosis (legitimate interest, art. 7, IX).

3. Who we share it with

With the providers that operate the site and the assistant: hosting and content delivery, the OmniAgent environment that runs the assistant, the language model provider that processes the text of the conversation, and the WhatsApp provider that notifies the sales team of a new contact. Each one handles the data under contract and only for the purpose described. We do not sell or transfer data to third parties for their own purposes.

4. How long we keep it

Sales contact data: for up to 12 months after the last contact, or for the length of the business relationship if it moves forward. Conversations with the assistant: for the same period. Technical logs: for up to 6 months. After that, the data is deleted or anonymized.

5. Your rights

You can request confirmation of processing, access, correction, anonymization, portability, deletion and information about sharing, and you can withdraw your consent at any time. To do so, write to https://www.chatbank.com.br. We reply within 15 days.

6. Data Protection Officer (DPO)

The contact for the person in charge of personal data processing is https://www.chatbank.com.br.

7. Security

The assistant runs in the OmniAgent environment with encrypted history, encrypted secrets and restricted access. The site is served over HTTPS. Details are on the security page.

8. Changes to this policy

Changes are published on this page, with the update date at the top.