The product
An AI agent and the panel to run all of customer service
Channels, operators, use cases, knowledge base and reports in one place. One agent per organization, running in your cloud.
Channels and media
Customers talk the way they already do
The same agent serves customers on WhatsApp, in the website chat and inside your app, with text, audio, photos and documents.
Text
Requests in natural language, with no numbered menu.
Audio
A voice message is understood and answered like any other.
Photos and documents
The customer sends the boleto (bank slip), the doctor's order or the receipt, and the agent reads it.
WhatsApp, web and app
One agent, one history and one set of use cases for all three channels.
What the company gets
Everything operations needs to put the agent live
Use cases declared by your team
Define what the agent collects, validates and executes, then simulate and publish without interrupting service.
Knowledge base
Questions about regulations, deadlines and policies are answered with the content your company publishes.
Connection to your systems
Import your API documentation and the agent starts executing its operations.
Operator panel
Service queue, full history and replies on the same number, by text, audio or file.
Pilot with a controlled group
Only the customers you release talk to the agent. Anyone blocked is logged with the reason.
History and versions
Every conversation is stored and every use case change has an author and a version.
Reports and alerts
Know what happens in thousands of conversations without reading any of them
Each conversation gets a score, a topic and a summary. Risk and quality become alerts in the panel or in your team's Teams channel.
Risk seen right away
Fraud attempts, out-of-scope requests, blocked customers: each signal becomes an alert with a severity level.
Quality measured
A conversation going in circles or a request that was not resolved shows up with a score and a topic.
Summary ready for the manager
What the customer wanted, what was done and what was missing, in one paragraph.
Your rules, no code
Set up in the panel what deserves an alert and who receives it.
Handoff to a human
When a person is needed, they get everything
The agent hands off with a summary of the conversation, stays silent and keeps summarizing. The operator replies and hands it back to the agent.
Summary at handoff
Who the customer is, what they have already provided and what the agent tried.
Same number, same history
The customer repeats nothing and does not switch channels.
Handed back to the agent
When finished, the operator hands the conversation back and the agent resumes.
Frequently asked questions
What buyers ask before the demo
How is an AI agent different from a chatbot?
A chatbot answers within a script. An AI agent understands the request in natural language, collects what is missing and executes the operation in the company systems: Pix, boleto (bank slip), scheduling, exchange, enrollment, tracking. When needed, it hands off to a person with the history.
Does it work with Twilio, Meta Cloud API or Infobip?
Yes. OmniAgent connects to WhatsApp through Twilio, Meta Cloud API or Infobip, using your company number. The same agent also serves the website chat and runs inside your app.
Does it run in my cloud?
Yes. The platform is installed in your company cloud, with a key signed for your installation. Conversations, collected data and credentials stay in your environment.
Which language models does OmniAgent use?
OpenAI, Azure OpenAI or Anthropic, configured per organization. Because the business rules stay outside the AI, switching providers does not change how the use cases behave.
Do I need an IT project for each new use case?
No. Your team declares the use case in the panel: what the agent collects, what it validates and which operation in your systems it calls. You simulate, publish and roll back without interrupting service.
How long does it take to start the pilot?
The pilot starts in the first week, with a controlled group of customers and one or two use cases. The time to full operation depends on the number of use cases and integrations; the proposal includes the schedule.
How do I buy it?
Through a proposal, after a demo with your use case. The price reflects conversation volume, channels and number of organizations. The sales team replies within one business day.
Next step
See your use case running
Thirty minutes with the sales team. You bring the request your customers make most; we show the agent executing it. Prefer to ask first? The assistant next to this text answers questions about security, channels and integration, and schedules the demo.
- 01Chat with the assistant: it asks for your details and what you are looking for
- 02The sales team receives your contact right away
- 03Demo with your use case
- 04Proposal and start of the pilot with a controlled group of customers