Healthcare
Scheduling, insurance and exam results right in the conversation
For clinics, lab networks and health plans. The patient asks, the agent executes in the institution's systems and health data never goes through the AI.
The problem
The overloaded call center is the patient's bottleneck
- 01
Busy phone lines
Booking or rescheduling an exam becomes a wait on the call center line, right at peak hours.
- 02
Insurance checked by hand
Every doctor's order goes through a person who checks coverage and exam preparation.
- 03
Avoidable no-shows
With no reminder and no easy way to reschedule, the slot goes unused without notice.
In practice
From the doctor's order to a booked exam
The patient sends a photo of the order. The agent reads it, checks the insurance and offers the open slots.
Example Clinic
verified patient
- here is the doctor's order
- I read the order: complete blood count and blood glucose. What is your health plan?
- Saúde Plus
- Coverage confirmed. Preparation: fast for 8 hours. Thursday at 7:40 AM or Friday at 8:10 AM?
- Thursday
- Booked for Thursday at 7:40 AM, Centro location. I will send a reminder the day before.
What the agent executes
Healthcare operations in the institution's systems
Book, reschedule and cancel
Appointments and exams, using the real schedule of the location.
Check insurance and preparation
Coverage for the order and preparation instructions before the date.
Deliver results
Results as a PDF after the patient identifies themselves through a secure form.
Hand off to the front desk
Cases outside the script go to a person, with the summary.
Industry questions
Healthcare and sensitive data
Does health data go through the AI?
No. Sensitive data comes in through a secure form in the channel and goes straight to the institution's system.
Does the agent give clinical guidance?
No. It executes administrative operations and answers with the content the institution publishes. Clinical questions go to a person.
Does it work with the scheduling system we already use?
The agent calls the operations in your system's API. The demo shows the flow with your use case.
Next step
See scheduling running on your calendar
Schedule a demo with your healthcare use case.
- 01Chat with the assistant: it asks for your details and what you are looking for
- 02The sales team receives your contact right away
- 03Demo with your use case
- 04Proposal and start of the pilot with a controlled group of customers