Illustrative scenario. The company, the people and the conversation are fictional and were built to show how OmniAgent works. This page has no measured customer results.
- Education
- College with on-campus and online programs (fictional)
- Channel
- WhatsApp and web
- What the agent executes
- Identify the student, run re-enrollment, issue an enrollment certificate, advise on deadlines
The context
At the start of each semester, a college registrar's office receives thousands of similar requests within a few days: confirm re-enrollment, request a certificate, ask about the leave-of-absence deadline. The team is the same size the rest of the year.
In this scenario, the college wants students to settle the standard requests in the conversation, and the registrar to keep the cases that need review.
What slows support down today
- 01
Concentrated peak
Re-enrollment and certificates bunch the requests into a few days and the queue grows.
- 02
Simple document, long wait
Issuing an enrollment certificate is a quick operation, but it depends on a free staff member.
- 03
Support outside business hours
Students write at night or on weekends and get an answer only on the next business day.
The conversation
The student asks for the enrollment certificate. The agent checks their status and sends the PDF.
Example College
virtual registrar
- I want to confirm my re-enrollment and get the certificate
- Sure. Enter your enrollment number in the secure form I sent.
- • • • • • • • • • •
- Júlia, I found your re-enrollment for the 2nd semester. Are the courses for the semester correct?
- yes they are
- Re-enrollment confirmed. Once the tuition payment is processed, your status changes to active.
- declaracao-matricula.pdfHere is your enrollment certificate.
What the agent executes
The agent uses the operations of the college's student information system.
- 01
Identifies the student
The enrollment number goes in through a secure form and the system returns the student's status.
- 02
Runs re-enrollment
Shows the courses for the semester and records the student's confirmation.
- 03
Issues the certificate
The system generates the PDF with the student's official data.
- 04
Advises on deadlines
Calendar and leave-of-absence questions come from the knowledge base the college publishes.
What stays outside the AI
The student information system decides whether the student can re-enroll, whether there is a financial hold and what the certificate states. The agent does not invent rules: if the knowledge base does not cover the question, it says it will confirm and routes to the registrar.
Cases that need review, such as a transfer, a course waiver or an appeal, go to a person at the registrar with a summary of the conversation.
How to start
- 01
Start with the certificate
It is the simplest and most frequent request, good for validating the integration with the student information system.
- 02
Declare and simulate
The registrar describes the re-enrollment steps and tests the scenarios before the peak period.
- 03
Pilot with a controlled group
One program or a group of students uses the agent first, before it opens to everyone.